Saturday, April 25, 2020
The World Is Too Much with Us free essay sample
Hollywood sells Californicationâ⬠as the Red Hot Chili Peppers would put it they believe people these days value the wrong things being material things and pop culture which some people believe thatââ¬â¢s the only way to gain acceptance sadly enough. The same goes with William Wordsworth as he angrily states the poem, that the new generation has lost touch with ââ¬Å"The worldâ⬠and everything meaningful: ââ¬Å"late and soon, /Getting and spending, we lay waste our powers /Little we see in Nature that is ours / We have given our hearts away, a sordid boon! He also goes on to say that ââ¬Å"For this, for everything, we are out of tuneâ⬠(Wordsworth 474). Then it is said that he wishes he were a ââ¬Å"Pagan suckled in a creed outwornâ⬠(Wordswroth 474) standing in a ââ¬Å"pleasant leaâ⬠, where heââ¬â¢d be ââ¬Å"less forlornâ⬠to see ââ¬Å"Proteus rising from the seaâ⬠or hear ââ¬Å"Triton blow his wreathed hornâ⬠. We will write a custom essay sample on The World Is Too Much with Us or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page First, we really need to think about what the author means by ââ¬Å"The worldâ⬠in the first line of the poem. When you analyze this word the first thing that comes to mind is earth which can be pertained to nature and the nature of people in the world, people having bad nature in this case. So when he says ââ¬Å"The world is too much with usâ⬠(Wordswroth 474) heââ¬â¢s really saying is the world is too good for us. Accordingly in the next four lines of the poem Wordsworth says: ââ¬Å"late and soon, /Getting and spending, we lay waste our powers /Little we see in Nature that is ours / We have given our hearts away, a sordid boon! â⬠(Wordswroth 474) The allusions we draw from this is that he is complaining about how we in the present and the future are stealing from Mother Nature. In we seem too not care we are doing so and itââ¬â¢s a horrible outrage. Next Wordsworth goes on to say ââ¬Å"For this, for everything, we are out of tuneâ⬠(Wordswroth 474) which implicates that we are out of sync with nature and everything and it doesnââ¬â¢t bother us in anyway. He not wanting to be invoked no more wishes he could go back to simpler times in be a ââ¬Å"Paganâ⬠or country dweller ââ¬Å"suckled in a creed outwornâ⬠but what heââ¬â¢s really saying is he wishes he were raised in a earlier time of outdated religions. So when he stands in a ââ¬Å"pleasant leaâ⬠he will feel ââ¬Å"less forlornâ⬠(Wordswroth 474) specifically saying that when he stands in a meadow heââ¬â¢ll see better things that will make him feel less lonely or sad about the changes in ââ¬Å"The worldâ⬠. Then he goes on to imagine in the last two lines how awesome it would be to see ââ¬Å"Proteus rising from the seaâ⬠or ââ¬Å"Triton blow his wreathed hornâ⬠(Wordswroth 474) which would leave us to believe he wished he was in the days of Greek mythology, where people had more respect and understanding of the world around them. Nevertheless, one could interpret Wordsworths poemââ¬â¢s allusions as religious views for the main argument. However there arenââ¬â¢t many things that would support this argument. Which would leave us to believe the meaning it that people are to materialistic and value the wrong things in life. As a result they donââ¬â¢t realize the gifts of nature and all they want to do is take. So we can see this poem as a wakeup call and change are views and learn to appreciate nature.
Wednesday, March 18, 2020
Workplace Violence Essays - Workplace Bullying, Workplace
Workplace Violence Essays - Workplace Bullying, Workplace Workplace Violence Workplace Violence Statistics Workplace and Violence two words that until recently were never associated with one another. Yet when these words come together they strike terror in the lives of the people that are affected by them. Workplace, when we think of this word we think of a safe environment where we go to make to our lives better, a place to make careers for ourselves. The workplace is supposed to provide security for our families and to help to one day achieve the goal of financial freedom. Violence, when we hear this word images pop up in our head like the Jerry Springer Show, the Oklahoma City Bombing, or the latest act of violence to shock our nation the massacre of the high school in Colorado. These images are stuck in our minds forever; the shear horror of these acts puts us back into perspective of reality. Violence is a very real almost unpredictable event that can strike anywhere at anytime. It is the driving force that plagues our workplace as we speak. Oct. 15KIMBERLY, Wis.In November 1992, Thomas Monfils was killed by several co-workers and his mutilated body was found in a pulp vat with a 40-pound weight tied to his neck at the James River Corp. mill in Green Bay (Mulholland). Workplace violence is turning into a number one priority for todays businesses. On an average working day, three people will be murdered on the job in the U.S. One million workers are assaulted and more than 1,000 are murdered every year, according to the U.S. National Institute for Occupational Safety and Health. Homicide is the second highest cause of death on the job, after motor vehicle accidents. That translates into three cases for every 10,000 workers, confirms the U.S. Department of Labor. In 1992, 111,000 incidents of work-place violence cost employers and others an estimated $6.2 -2- million (ODonovan). The statistics are shocking for the amount of workplace violence that is out there everyday in our workforce. Even more shocking then these statistics is the fact that more than half of these cases go unreported. That means an estimated two million workers are assaulted every year and more than 2,000 people are murdered. Workplace Violence Behavior and Characteristics If the statistics got the heart pumping then the characteristics will produce a heart attack. Many people in the workforce think it will never happen to them. I dont need to worry about workplace violence because it will never happen to me. The fact of the matter is that the people that commit these acts are more common then some people think. Author Joseph Kinney contends that perpetrators of work-place violence do not fit a standard profile. He advises to focus behavior, not characteristics. However based on previous acts of violence, some experts have identified warning symptoms. These include: middle-aged male, loner, usually quiet, with defiant outbursts, emotionally unstable; erratic behavior, pathological blamer or complainer, always frustrated strained work relationships, reduced productivity, ignores tardiness or absences, undergoes a dramatic personality swing, changes in health of hygiene, feels victimized, makes threats, fascination with weapons, exhibits paranoia, seems depressed, is a Hate Group member, dependence on alcohol or drugs, is involved in a troubled, work-related romantic situation. -3- The violence-prone may view these situations as events to justify a violent response: performance counseling sessions, disciplinary actions, termination, passed over for a promotion, criticism from coworkers, failed or spurned romance, personal crisis, e.g., divorce(ODonovan). Its a scary thought to think that the person you go on break with, the person you carpool with is capable of this violence at any moment. One minute they are your next door neighbor the next minute they are on Americas Most Wanted for the massacre of several people at their place of work. One steamy August day in 1986, postal employee Patrick Sheryl, 44, walked into the U.S. Post Office in Edmund, Okla. Inside his mail pouch were three guns and 100 rounds of ammunition. Sheryl killed 17 coworkers and himself in 10 minutes(ODonovan). Workplace Violence Prevention Through all the darkness and evil that workplace violence brings to the table there is light at the end of the tunnel. Companies now have the ammunition they need to help in the fight against workplace violence.
Sunday, March 1, 2020
How to Master SAT Reading Questions A 5-Step Process
How to Master SAT Reading Questions A 5-Step Process SAT / ACT Prep Online Guides and Tips SAT Reading questions are notoriously tricky. They'll ask you to analyze passages in unfamiliar ways that seem confusing if you're not used to the format. It's helpful to have a basic game-plan for approaching tough Reading questions to make the section less overwhelming. This article lays out a step-by-step process for interpreting Reading questions and lists a few tricks you should look out for to avoid making careless mistakes. Whatââ¬â¢s in This Guide, and Who Should Read It? This guide will provide you with afive-step process for breaking down and answering tricky questionson the Reading section of the SAT.This is a list of all the steps you might consider taking to figure out Reading questions that stump you.I donââ¬â¢t advocate going through this entire process for every question (nor would it even be possible for many of them). Although it's presented as a step-by-step process, it doubles as a list of tips that you can use in isolation depending on the question.The new SAT Reading section has pretty straightforward question wording overall, but itââ¬â¢s still nice to have a strategy in mind before you dive into the test.At the end of this article, Iââ¬â¢ll also tell you about some tricky question types you might encounter on the SAT Reading section and how you can outsmart them. If youââ¬â¢ve had some trouble on the SAT Reading section in the past (or know that reading just isnââ¬â¢t your strongest subject), the information in this article will probably benefit you. Alright, let's get nerdy. Step-By-Step: How to Correctly Interpret SAT Reading Questions In this section, Iââ¬â¢ll walk you through a step-by-step process for interpreting reading questions.Hereââ¬â¢s the sample question (taken from one of the College Board's new SAT practice tests) that I'll use for demonstration: I chose this question because it challenges you to consider statements made across two different passages.It also requires you to view the passage from the authorââ¬â¢s perspective and develop some insight into his or her thought process. Some Reading questions will ask you to peer into the mind of the author. Gross. Step 1: Read the Question Quickly and Note Line Numbers First, do a quick read of the question to get a basic idea of what youââ¬â¢re facing.If there are line numbers in the question, circle them, and underline or bracket the corresponding lines in the passage: Step 2: Underline Key Terms After you read the question and mark the line numbers, start to pick it apart a little more so that you can zero in onits core meaning.Underline phrases that specify the type of answer youââ¬â¢re trying to find. Examples include: Main Idea and detail question phrases like... Best summarizes Best describes Central idea Evidence and author viewpoint question phrases like... Mainly serves to In order to Best evidence The author claims Would most likely agree Inference question phrases like... Can be inferred Most clearly implies You should also review all other parts of the question and underline any words or phrases that provide context (like paragraph and line numbers).In the sample question, I underlined the phrase ââ¬Å"in order toâ⬠because it shows us the type of answer we want. The underlined phrasesays that this question is asking specifically about the authorââ¬â¢s goals in including the quote in the passage: Some questions are too short or straightforward for this to be a useful tactic (thereââ¬â¢s no point in underlining the whole question, after all).If the question is longer and asks you to consider a few different aspects of the reading, however, it's a helpful way to get your thoughts organized. Questions can seem like complex concept mazes, but if you underline key parts, you're less likely to miss the main point. Step 2.5: Rewrite the Question in Your Own Words This step may be unnecessary, but if you find that the original wording of the question is confusing to you, it's sometimes helpful to rewrite it in a way that makes more sense.For the sample question weââ¬â¢re using, the original wording is: In lines 61-65, the author of Passage 2 refers to a statement made in Passage 1 in order to A rewrite might look something like this: Why does the author of Passage 2 include the quote from Passage 1 in lines 61-65? Or even just: What is the purpose of the quote in lines 61-65? Often, coming up with a simpler way to phrase the question can provide you with all the clarity you need to answer it accurately. This also works for questions that include less familiar vocabulary words or concepts that arenââ¬â¢t directly explained. If you rephrase it, you won't have to unravel this information all over again every time you reread the question. Step 3: Predict the Answer Based on Evidence in the Passage Now that you have a clearer idea of exactly what the question is asking, you can take a look back at the section of the passage that it references.You know youââ¬â¢re looking for WHY the quote is included, so you should review its surrounding context: The essential question weââ¬â¢re considering is why the author of Passage 2 includes this quote from the author of Passage 1.In the context of the paragraph, it appears that the quote serves to point out a logical inconsistency in the argument advanced by the author of Passage 1. The author of Passage 1 stated that ââ¬Å"according to abstract principles, it was impossible to explainâ⬠the exclusion of women from politics.So, when it comes down to it, even the (misogynistic) author of Passage 1 canââ¬â¢t logically justify any disparity between the rights of men and women. This is emphasized in the lines following the quote where the author of Passage 2 says ââ¬Å"If so, on what does your constitution rest?â⬠She points out that the author of Passage 1 has no logical grounds to claim that the rights of women should be given less consideration than those of men (ââ¬Å"those of woman, by a parity of reasoning, will not shrink from the same testâ⬠). The author of Passage 2's response to the author of Passage 1. Step 4: Use Process of Elimination to Find Your Answer Youââ¬â¢ve read the question, youââ¬â¢ve figured out what it means, and youââ¬â¢ve even anticipated the answer!Now use process of elimination to decide which option fits best with your predictions: Choice A canââ¬â¢t be right because the author isnââ¬â¢t using the quote to call the QUALIFICATIONS of the author of Passage 1 into question.Sheââ¬â¢s questioning his argument, but not necessarily his authority on the subject (although that definitely deserves to be questioned). We can also discount Choice B because it's actually the opposite of what the author intends (the first sentence of Passage 1 is the quote cited in Passage 2).She expressly points out this statement as support for her argument. Choice C is a likely answer based on our predictions in the previous step, so weââ¬â¢ll leave that one alone. Choice D is another answer that is the polar opposite of what we want.Passage 1 argues that women should be excluded from politics, and Passage 2 argues that this point of view is illogical and immoral.Passage 2 is not attempting to validate any of the ultimate conclusions drawn by the author of Passage 1. Step 5: Make Your Final Selection It looks like Choice C is the clear winner. Before you commit and bubble in your answer, double check everything to make sure you didn't miss any key aspects of the question. This is a crucial step if you hope to eliminate careless mistakes! 3 Tricks to Watch Out For on SAT Reading As a follow-up to the basic steps for interpreting reading questions, I'll list a few tactics the test might use to try and throw you off. Be on the lookout for these traps so you don't fall for them! Apparent Subjectivity Youââ¬â¢ll see many of these types of phrases on the SAT Reading section: ââ¬Å"It can be inferredâ⬠ââ¬Å"Most nearly meansâ⬠ââ¬Å"Would most likelyagreeâ⬠This terminology implies that there will be a couple of answer choices that make sense, but one will make a little more sense than the others. NOPE.Reading questions are NOT subjective, and viewing them that way will only make the test harder.There is only one accurate answer for each question, and that answer is always supported by evidence in the passage. All the other choices are flat-out wrong. Donââ¬â¢t make things more difficult for yourself by assuming the SAT is more complex and nuanced than it is! True Statement vs. Correct Answer This point is related to the previous sectionââ¬â¢s discussion of the ââ¬Å"only one correct answerâ⬠rule. As I said, there is only one accurate answer for each question, and you should be able to find evidence for that answer in the text. However,thereââ¬â¢s a big difference between a statement thatââ¬â¢s technically accurate according to the passage and a statement thatââ¬â¢s the correct answer to the specific question being asked. Sometimes, the SAT will include answer choices that are correct factually but donââ¬â¢t respond directly to the issue at hand.Take this question, for example: Choice A is the correct answer, but the paragraph appears to align with Choice D as well.The passage as a whole is pro-public transportation, but this paragraph is talking about why people are sometimes justified in choosing to drive instead.However, itââ¬â¢s just describing a potential counterargument, not actively advocating that public transportation should be abandoned. Questions like this are why you need to read both the question and the relevant parts of the passage carefully before deciding on an answer. Just because an answer choice appears to be true at first glance doesnââ¬â¢t mean that itââ¬â¢s the appropriate response to the question. My car counts as a form of public transportation because I pick up ALLL the ladies awww yeahhh (*buys darker sunglasses to hide secret tears of loneliness*) Deceptive Charts The Reading section now includes data interpretation questions, which means that youââ¬â¢re gonna have to read some Crazy Charts and Goofy Graphs (I really want this to be the title of an actual SAT subscore category). If you donââ¬â¢t take the time to look closely at these charts and graphs and make sure you fully understand them, you'll run into some trouble.For example, I was confused by a question based on this pie chart: To me, both A and D seemed like correct answers, but that was because I hadnââ¬â¢t looked at the chart closely enough to grasp exactly what it was showing me.ChoiceD is incorrect because the graph doesnââ¬â¢t tell us anything about the FREQUENCY of use of public transportation in these different groups of people.It only tells us the makeup of the public transportation population in terms of numbers.Unemployed people could use public transportation just as often or more often as employed people. We donââ¬â¢t know based on the information we've been given. This example demonstrates that itââ¬â¢s critical to read closely and avoid making assumptions.Pie charts may seem like an easy-to-read, friendly type of chart, but sometimes the delicious apple-cinnamon filling is laced with a few drops of Sneaky SAT Serumâ⠢. Even pie can betray you. TRUST NO ONE. Conclusion SAT Reading questions and answers are sometimes confusingly worded. Although the new testing format aims to make them more accessible to students, it's still smart to plan out your strategy beforehand so you don't panic if you come across a tricky one. Here's a recap of the steps you should take to interpret SAT Reading questions accurately: Step 1: Read the Question Quickly and Note Line Numbers Step 2: Underline Key Terms Step 2.5: Rewrite the Question in Your Own Words Step 3: Predict the Answer Based on Evidence in the Passage Step 4: Use Process of Elimination to Find Your Answer Step 5: Make Your Final Selection As you go through the steps, make sure you stay vigilant. The new SAT can still be tricky. Look out for: Questions that appear subjective (they're not!) Answers that are true but not correct responses to the question at hand Deceptive charts and graphs for data interpretation questions If you keep practicing these skills with real SAT Reading questions, by the time you take the test you'll be able to handle any curveballs the College Board throws your way. What's Next? The new SAT may be easier or harder for you depending on your academic strengths. Learn about ways the new SAT could be more challenging or less challenging for certain students. What's a good score on the new SAT? Find out what score you should be aiming for on the new scale out of 1600 based on your goals. The SAT isn't the best standardized testing option for everyone. Check out this article for advice on whether you should take the new SAT or the ACT. Want to improve your SAT score by 160 points? Check out our best-in-class online SAT prep program. We guarantee your money back if you don't improve your SAT score by 160 points or more. Our program is entirely online, and it customizes what you study to your strengths and weaknesses. If you liked this Reading lesson, you'll love our program.Along with more detailed lessons, you'll get thousands ofpractice problems organized by individual skills so you learn most effectively. We'll also give you a step-by-step program to follow so you'll never be confused about what to study next. Check out our 5-day free trial:
Friday, February 14, 2020
Why is the notion of identity so important for the Constructivist Essay
Why is the notion of identity so important for the Constructivist approach - Essay Example Constructivist approach maintains central place in the disciplines including teaching and education, sociology and economics, and philosophy and psychology. However, it has obtained imperative significance in history, international relations and political science too due to its validity and vastness in respect of defining and encompassing the developments being observed at national and international scales by depicting the motifs and intentions behind the entire scenario of rabidly developing world at large. First articulated by the contemporary era American political scientist and theorist Nicholas Greenwood Onuf, the Constructivist approach submits to state that human actions appear to be the most dynamic factors of all progresses being observed in all parts of the world without discrimination. Consequently, it is human actions that give birth to social and political changes in accordance with the events taking place at international arena. These events and incidents appear to be r eliant upon one another in a sense that one event may give way to the others making a chain of developments subsequently (Onuf, 1989, p.49). For instance, it was the strict German political scheme against the vanquished France in the aftermath of the Franco-Prussian War of 1870-71, which had given a go to the establishment of several international alliances including the Dreikaiserabund (or Three Emperors League), Triple Entete, Triple Alliance and others from 1875 to 1912. Similarly, the Treaty of Versailles (1919) drafted by the then British and French prime ministers i.e. Lloyd George and Clemenceau respectively in the aftermath of WWI, certainly contained the seeds and elements of another horrible war for the future years to come (Lowe, 1996, p.238). Moreover, the active participation of America in the Russ-Afghan conflict (1979-89) not only led the circumstances towards the disintegration of Russia, but also
Saturday, February 1, 2020
Compare my experience in taking an online course versus that of a Essay
Compare my experience in taking an online course versus that of a traditional classroom course - Essay Example , weigh the facts, make connections and use this information to achieve a wide variety of outputs, the ââ¬Å"acquisition of skills, knowledge and attitudesâ⬠(Boradbent, 2002: 111) that makes a successful learner. For me, a rich learning experience is found whenever it becomes possible for students to be actively engaged in the learning process. This happens when the knowledge to be gained is transmitted in a way that encourages students to apply various learning techniques to the material thus making it possible for them to achieve lifelong learning in whatever area they choose. However, as more and more colleges begin to offer online courses, it is important to compare the level of learning that can be achieved in these classes as compared with more traditional environments. Before it is possible to determine which learning environment would be best for me, I first underwent a process of discovering my own personal learning style. This was a difficult process because I didnââ¬â¢t seem to have any one way in which I learned best. David Kolb suggested that there are basically four different types of learning styles used by the majority of students to differing degrees. Within his classification system, I recognized two methods that particularly applied to my individual learning style including the diverger and the accommodator (Kolb, 2002: 114). What helps me to learn best is when I find myself in an open environment where discussions can take place without being afraid of offending and where ideas can be explored. However, there are times when even this is not exactly the best option for me as I just need to engage in some passive activity, learning from other peopleââ¬â¢s ideas. This is not unusual as Boradbent indicates, ââ¬Å"learning styles ar e not cast in concrete. Learners are not always hooked on one styleâ⬠(2002: 115). At the most basic level, I agree with Mel Silberman (cited in Boradbent, 2002: 115) who says that the most effective learning
Friday, January 24, 2020
Friday Night Lights - Just Read It ! :: friday
Friday Night Lights - Just Read It ! Meat head, dumb jock. These are just two of the many derogatory labels given to football players. Is it possible for me, a meat head, to hear the criticisms dealt to the sport of football? Is it possible for me, a dumb football jock, to understand and be objective about the issues raised in the book, Friday Night Lights? Yes, because I'm not the stereotypical football player like those described of Odessa, Texas. The football players in Odessa were generally a wild party crowd. It was typical that late in the fourth quarter, when the game was in the bag, the players would begin talking on the sidelines about what parties they were going to after the game, what girls they were going to try to pick up, and laughing about how drunk they were going to get. They cared nothing for academics. The senior star running back, Boobie Miles, was taking a math course that most students took as freshmen. Many of the senior players' schedules consisted of nothing but electives. For the Oddesa footbal players, school was nothing more than a social get-to-gether, served up to them as a chance to flirt with girls and hand out with their friends. They knew that their performance in class didn't matter; the teacher would provide the needed grade to stay on the team. It wasn't uncommon for players to receive answer keys for a test or simply to be exempt from taking the test at all. Some didn't know how they would cope without football after the season was over. They ate, drank, and slept it. On the whole, these 16 and 17-year-old boys' identity was wrapped up in a pigskin. The Odessa football players couldn't be objective about criticisms of football. Their total self-esteem depended on how they did on Friday night. This was the glorified culmination of their football career: wearing the black MoJo uniform in the stadium under the big lights. Football was more than just a game to them; it was a religion. It "made them seem like boys going off to fight a war for the benefit of someone else, unwitting sacrifices to a strange and powerful god" (Bissinger, p.11). Because football was so meaningful in their lives, to criticize it was to criticize everything they'd worked so hard for and lived for.
Thursday, January 16, 2020
Company specific problems that lead to the failure of the implementation Essay
Internal constraints that lead failure in implementing the BSC system in Tian-an Car Insurance Company were brought out when the following research question was posed: ââ¬Å"Why did you stop to use it, is there any disadvantages you can find? â⬠Following is a raft of company specific difficulties that the company faced during implementation as per the responses of managers S, H, F and O. â⬠¢ An excess of indicators: poor design of the BSC resulted to so many ââ¬Å"indicatorsâ⬠that others were left unaccounted for. â⬠¢ Due to inability to synchronize available resources with demand the company could not sufficiently satisfy the requirements of all the four perspectives. That is why one manager said:â⬠We can not spend too much time on customers and employeesââ¬â¢ investigation. â⬠â⬠¢ The fear that questionnaire data collected by company employees from clients would be biased and not the true picture of the BSC perspective ââ¬Å"how our Customers view us. â⬠â⬠¢ A completed balanced scorecard model for the business took too long. â⬠¢ Expectation of Instant results: ââ¬Å"The agent told us that it need spend some time to see the effect, I think BSC can not help in short-run decision making. â⬠A manager said. The BSC is a performance measurement system that directs decision makers toward long-term value creating activities. It is not meant be a measure of dealing with emergencies. â⬠¢ The problem of size: ââ¬Å"our branch is not large enough, so the advantages were not clearly identifiedâ⬠Said F. ââ¬Å"Comparing benefits against costs (to the agent fee), there was no ââ¬Å"good value for money. â⬠A unified approach would have given better results. The company has eight branches! â⬠¢ Resistance: ââ¬Å"I found that there were many complaints from our employees. Someone felt it waste their time to response each indicatorâ⬠said H. A change management process would have sufficed. â⬠¢ SBC used as a control tool: managementââ¬â¢s lack of knowledge on how to use the BSC led to strictly following ââ¬Å"targetsâ⬠, and decreasing staff bonuses. This made ââ¬Å"others to doubt their abilityâ⬠and increased complaints. This was a case of managing staff instead of managing processes. â⬠¢ After applying the BSC manager O could not fins any noticeable ââ¬Å"good performance in the periodâ⬠4. 3. 8. Communication is the life blood of a successful BSC system: That poor communication contributed to the failure to implement the BSC system in Tian-an Car Insurance Company is revealed by responses obtained from the question: ââ¬Å"Do the managers and employees communicate regularly? â⬠The Car insurance sales manager (S) said: ââ¬Å"Not really, because our employees are really busy. But we have employeesââ¬â¢ meeting in each Wednesday, we could communicate at that time. â⬠The Car insurance financial manager (F) said: No, unless at employeesââ¬â¢ meeting, but I just report some targets and requires. Comments will not be reflected to me. â⬠While the Human resources manager (H) said: ââ¬Å"Yes, I communicate with employees regularly and they will have some complaints and suggestions. â⬠This finding suggests that the communications structure in this company is flawed. It could just be that the company has a top-bottom but no bottom up, horizontal and diagonal communication. Additionally it is evident that complaints are only directed towards the human resource manager. 4. 3. 9. Tian-an Car Insurance Company management have no regrets and would consider implementing the system if given a second chance: The whole rounded nature of the BSC serves as an eye opener to any one who gets a chance to experience it. When a manager was asked: ââ¬Å"After you quitted using the BSC, have you tried other performance measurement systems? â⬠He answered: ââ¬Å"No, I think BSC [introduced us to the world of] performance measurement systems. Our employees have increased their knowledge about management performance and when our company becomes large enough, we will consider using it again. â⬠4. 3. 10. Lessons Learnt: To appreciate the impact of implementing the BSC, Tian-an Car Insurance Company managers gave a raft of lessons learnt that shows the true extend of their new understanding of performance measurement. This was in response to the following question: ââ¬Å"Any possible suggestions for using the balanced scorecard in your branch? â⬠â⬠¢ The Car insurance sales manager (S) said that: ââ¬Å"I think each level of a company should understand their Key Performance Indicators and Targets. The training of balanced scorecard should not be neglected. â⬠¢ Company Car insurance financial manager (F) responded: ââ¬Å"Key Performance Indicators and Targets should be set properlyâ⬠â⬠¢ The Human resources manager (H) advised: ââ¬Å"I think [a good] training on the balanced scorecard is more important than the other [aspects of the system]. Companies should let their employees understand the whole [BSC] process first. They should [establish] a feedback [feature to facilitate communication from all directions] so that management and employees can discuss and adjust the targets immediately. â⬠A proper appraisal mechanism should also be in place. â⬠The above lessons learnt are excellent and are important ingredients for best practices in the implementation of the BSC system in any company. 4. 4. Conclusion What you measure is what you get. (Kaplan and Norton 1992) Effective managers understand that performance measurement systems that focus on only one aspect like finance and production are not good enough. They realize that no single measure can provide a clear performance target or focus attention on the critical areas of the business. The balanced score card allows managers to look at the business from four important perspectives: the customer, internal, innovation and learning and financial perspectives. This checks the company from having too many or too few measures. It is a superior system. It is recommended that the Tian-an car insurance company adopts the balanced Score Card system. Tian-an Car Insurance Company structure. References: Francesco, A. M. , and Gold, B. A. (2005) International Organizational Behavior Pearson Education Inc. One Lake Street, Upper Saddle River, NJ USA. Kaplan, R. , S. , Norton, David, P. , (1992). ââ¬ËThe Balanced Score Card ââ¬â Measures that Drive Performanceââ¬â¢, Harvard Business Review, and Reprint 92105.
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